| 1. Q: If I buy an Easecard, how do I use it? |
| It is very convenient and easy to use the Easecard payment system. You only need to choose 'Easecard Payment' from the payment webpage of the merchant, and then enter your Easecard account number and password. |
| 2. Q: I successfully bought one Easecard, but the system displays that the card number or the password I enter is not correct, what shall I do? |
| This occurs probably because your network does not run stably, or you may have pressed the space button while pasting the card number or password. So please try again. |
| 4. Q: I did not receive the service from the merchant after I pay for it, what shall I do? |
| This occurs probably due to the network malfunction so the merchant did not receive the successful payment data. Please contact the merchant's customer service staff. |
| 5. Q: Can I buy a game card with my Easecard? |
| Please check the games that may be topped up through Easecard on our home page. Easecard is striving to make more and more games available for Easecard users. The number of merchants working with easecard is growing rapidly. Please pay attention to our news announcement. |
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