| 1. Q: What is Easecard? |
| Easecard is a universal online prepaid card, as well as a new billing and payment platform for online service. |
| 2. Q: What is Easecard's advantage compared with other online prepaid card? |
| A. Universal. Easecard is universal for numerous websites. The users do not need to keep multiple and respective payments for different websites. Easecard is extremely convenient. |
| B. Anonymous. Easecard's anonymity allows the users to retain their privacy. Purchasing prepaid Easecard's ensures the user they do not have to divulge any personal information. |
| C. Easecard can be topped up and transferred. You can use the Easecard after you purchase from a retail store, you can add funds to your Easecard account repeatedly, and you can also transfer the values within different Easecard accounts, without spending any of your accumulated Easecard money. |
| D. Buying Easecard is very convenient and easy to do. You may purchase an Easecard or add funds online, in Etunion, net cafes, or an array of retail stores. |
| 3. Q: Which websites can I use Easecard with? What services can I pay for with Easecard? |
| Please click the 'Consumption' icon to check which merchants have signed up with us and check the websites or merchants available who accept Easecard payment. |
| You may use Easecard to pay the charges of these websites, including game, movie, music, education, e-mail box, software, E-journal, information service, member service, and much more. |
| 4. Q: How can I become a Easecard member? |
| Log to Easecard's website, click the 'Register' icon, and follow the guide to register as an Easecard registered member. The registered member may design a distinctive account name. |
| 5. Q: How can I check and modify my account information? |
| Log in the 'Customer Service' on the home page, and then select 'Information Modification'. You may then change your personal account information. You may also click 'Change Password' to modify your password. |
| 6. Q: How to buy Easecard online or add funds to the Easecard account? |
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Log in 'Customer Service', click 'Add Funds' on the left side, then choose your option and enter the relevant information, the funds are added into your member account. |
| 7. Q: Are there any differences between the Easecards bought in retail stores and the ones you can purchase online? |
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There is no difference between the Easecards you buy in retail stores and the ones you buy online. |
| 8. Q: How can I check my operation record? |
Log in the 'Customer Service', and click 'Check Account Operation'. You may choose specific operation records or all the records you wish to inquire about. Or you may check the operation records over certain lengths of time.
You may change your message by clicking "Information Modification" or "Change Password" icon on the left. |
| 9. Q: If I choose to use Easecard payment, do I need to pay any extra charges? |
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You do not need to pay any other extra charges. |
| 10.Q: Is there any interest for the money in Easecard account? |
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Easecard is the online billing service, not financial service. So there is no interest for the prepaid money in Easecard account, but the user may get the consumption bonus coupon from Easecard. |
| 11. Q: May I ask for refund after I add funds into Easecard? |
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Easecard offers a billing service, and the user's prepaid money is used for online consumption. This service is not financial business. Therefore, Easecard does not provide refund service. The user may handle the balance by account transfer. |
| 12. Q: If my online payment fails, what shall I do? |
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If you have any questions regarding online payments, please contact our Client Service Centre (Tel: 020-87131888), or send an e-mail to service@easecard.comor tell us your question in Custom Service Column, our Client Service Centre will settle any questions or concerns you may have. |
| 13. Q: As a member, how can I leave a message? |
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Please click "Comment" icon to leave your comment or message herein. You're able to make comment on certain merchant as well. |
| 14. Q: How long will it take for my question to be solved? |
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Our customer services staff will give you reply in one business day.In weekend or public holiday, we may solve the question in the next business day. |
| 15. Q: Is it safe to enter my bank account online? |
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The users may directly assess to the bank's payment gateway if they choose online bank payment. The worldwide popular SSL128 encrypted passage and PKI key system are adopted into the data transmission of the bank payment gateway. Digital signatures, as well as digital encryption technology, are applied in data transmissions, so as to ensure the security of online payment. The banks have promised that all the payment operations on the website are safe. |
| 16. Q: I forget my account password, what shall I do? |
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Easecard's payment gateway adopts the same encryption technology as what the banks do. The worldwide popular SSL128 encrypted passage and PKI key system are adopted into the data transmission. Digital signatures, as well as digital encryption technology, are applied in data transmissions, so as to ensure the security of online payment. Hence, all your payment operations in Easecard website are safe. |
| 17. Q: Is it safe to pay the online content by using Easecard? |
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Login to the home page of Easecard, click the 'Forgot Password' icon under the 'Customer Login' column, then enter your account number and your e-mail address you used for registration. The Easecard Service Center will send your password to your e-mail address after verifying your data. |
| 18. If I buy one game card, how to check the account and password? |
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You probably forget to mark down the game card account and password as you buy one. Please first log in Customer Service, then click "Game Card Record". All the game cards data are listed here. You can get back the account and password easily. |
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