| 1. Q: I pay the money successfully, but I do not get Easecard account number. What shall I do? |
| This occurs probably because the message is not normally sent out due to network problem. You may contact Easecard's customer service staff. We will settle your problem in one business day. |
| 2. Q: Why the payment window can not be displayed as I process payment? |
| Please click the payment gateway webpage first, and then click "Help", follow the instructions to process your operation. |
| 3. Q: How should I protect my personal bank message? |
| Please do not use the payment gateway in the public place. |
| 4. Q: I enter the accurate ID number, but the system displays that I enter the wrong number, why? |
| 1) Perhaps some banks do not accept other certificates, for instance, China Construction Bank. |
| 2) The last digit of the latest version ID Card is a letter, please identify whether it is a capital letter or small letter. |
